The first face of your practice is, arguably from a customer service perspective, the most important. A friendly and empathetic first encounter can leave a lasting positive impression on your practice … or… it can go the other way and be the root cause of a nasty review on Yelp!
Using the scientific algorithm from Eyeployment.com, the behavioural characteristics of an “ideal candidate” can be determined with science.
Because of the way Eyeployment.com’s assessment engine has been designed, it is able to compare the personality traits and other attributes of an individual to those of people who have been high performers in a given role, and generate a FitScore™ that is a very accurate predictor of success in a particular role.
Ideal Candidate Traits: Health Care Receptionist
For each role in your practice, Eyeployment.com has identified the the ideal behvioural traits that can make the difference as to whether your new hire is a star or a passenger.
Extraversion: Degree to which one requires social interaction and authority.
Perhaps surprisingly, a Receptionist position calls for people that display this trait less prominently than most people. The ideal candidate will likely follow group consensus when required to work in a group.
Agreeableness: Tendency to be friendly, approachable, and easy to get along with.
This position calls for people that display this trait like most people. The ideal candidate usually cooperates with others in order to ensure group harmony as long as their goals do not drastically differ from those of the candidate.
Conscientiousness: Tendency to strive for perfection, sometimes at all costs.
Receptionist positions call for people that display this trait like most people. The ideal candidate prefers to be precise in their actions, but can take the big picture into account when necessary.
Stability: Degree to which one reacts positively to negative or stressful situations.
This position calls for people that display this trait more prominently than most people. The ideal candidate is usually objective in their decision making and actions, even in trying circumstances.
Openness: Willingness to try new ways of doing things.
Receptionist positions call for people that display this trait like most people. The ideal candidate usually appreciates being able to try new methods, but is able to accept tried and true methods as well.
Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character.
This position calls for people that display this trait differently than most people. The ideal Receptionist candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
Receptionist/Information Clerk positions call for people that display this trait differently than most people. The ideal candidate always follows through on their commitments to others to the extent they are in control of a situation.
Cooperativeness: Tendency to be friendly, agreeable, and to be a team person.
This position calls for people that display this trait more prominently than most people. The ideal candidate is generally not one to express their opinions unless absolutely necessary.
Above all else, don’t short-change the evaluation process if you are hiring a receptionist. Using behavioural science can help you find the ideal candidate for this important position.
Jan van der Hoop
Jan is the co-founder and president of Fit First Technologies, a company that applies its predictive analytics to the task of matching people to roles. TalentSorter technology from Fit First Technologies is the candidate assessment platform that drives eyeployment.com – a job hiring tool specifically designed for eye care practices.