Leadership by Example
It’s not easy being the one in charge. There are multiple pressures on your time. However, how you respond to everyday problems and events in your office sets the example for your employees.
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It’s not easy being the one in charge. There are multiple pressures on your time. However, how you respond to everyday problems and events in your office sets the example for your employees.
Read MoreHow do you attract, grow and keep exceptional staff?
Read MoreCross-training employees ensures consistency in the high level of care and service you provide. Make sure that a patient’s experience in your practice never suffers from a staff member’s absence.
Read MoreDr. Josée Falardeau redefines the traditional four Ps (Price, Promotion, Product and Place) to provide her formula for a successful practice.
Read MoreAchieving excellence in customer experience does not happen by accident. It starts with an overarching philosophy on the customer experience, being open to change, and availing ourselves of the many training opportunities provided by our partners and others.
Read MoreBusiness tips you need to know. Industry news that affects your practice.