Leadership by Example
It’s not easy being the one in charge. There are multiple pressures on your time. However, how you respond to everyday problems and events in your office sets the example for your employees.
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Category: Training
Motivating Staff in an Optometrist’s Office
How do you attract, grow and keep exceptional staff?
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Cross-Train Staff for Consistent, High-Level Patient Care
Cross-training employees ensures consistency in the high level of care and service you provide. Make sure that a patient’s experience in your practice never suffers from a staff member’s absence.
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Defining the New Four P’s: Passion, Principles, Process, and Partners
Dr. Josée Falardeau redefines the traditional four Ps (Price, Promotion, Product and Place) to provide her formula for a successful practice.
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Awesome Customer Experience is a Journey Worth Taking
Achieving excellence in customer experience does not happen by accident. It starts with an overarching philosophy on the customer experience, being open to change, and availing ourselves of the many training opportunities provided by our partners and others.
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