Country of Origin Survey of Canadian ECPs

With Canadian consumers increasingly prioritizing buying local, Eye Care Business Canada (ECBC) set out to explore whether this trend is influencing eye care professionals’ purchasing decisions for ophthalmic lenses, eyewear frames, finished jobs from optical labs and contact lenses.

Between February 9 – February 28, ECBC conducted a national survey to gauge awareness, preferences, and the impact of country of origin in optical purchasing decisions. (Note: The survey results were taken before the March 4 imposition of Canadian tariffs by the US Administration.)

Who Responded?

We received 131 responses from a mix of Canadian eye care professionals. Among them 64% were Optometrists and 76% of respondents worked in an independent Optometry Clinic. The remainder were split between Independent Optical Stores, Retail Chains, and Other practice settings .

This provides a strong representation of decision-makers in independent eye care practices, who are responsible for sourcing optical products for their patients.

Key Findings from the Survey

Limited Information on Country of Origin

The survey results reflect a substantial amount of uncertainty as to the country of origin of the products and services (e.g. lab services) they purchase, particularly in Contact Lenses.

  • Ophthalmic Lenses: Only 27% of respondents were “Very Certain” or “Often” aware of their origin.
  • Eyewear Frames: 55% had some awareness, but only 22% were “Very Certain”.
  • Contact Lenses: Awareness was lowest, with only 12% “Very Certain” of the country of origin.

This lack of transparency was reflected in participant comments:

“I would love to receive more information on where products are made if such information was available.”

“Even for those companies that say things are made in Canada, it is my understanding that many of the parts are made in other countries (Asia) and assembled in Canada to be able to be said that things are made in Canada. So it’s hard to know how much is being actually made in Canada.”

Even when frames are labeled as “Made in [Country X]”, it can be difficult to determine their true country of origin. Many frames are manufactured using a global supply chain, with different components—such as acetate sheets, hinges, screws, and temples—sourced from multiple countries.

For example, a frame may be designed in Canada, use acetate from Italy, hinges from Germany, and be assembled in China, yet still carry a single country label based on where final assembly took place. This makes it nearly impossible for ECPs and consumers to fully understand the true origin of their eyewear, even if country-of-origin information is available. The lack of transparency in sourcing and assembly practices adds another layer of complexity for those looking to prioritize Canadian-made or ethically sourced frames.

Preference for Canadian-Sourced Products

When asked where they would prefer their products to come from (assuming equal price and quality), the ECPs’ ranking was clear:

Preference on Country of Origin
Shows ECP Relative Preference for Country of Origin

A strong preference for Canadian-made products emerged, with Europe as the second choice. The USA ranked last, reflecting concerns over economic and political factors.

“More Canadian products will be WELL RECEIVED :)”

“It would be nice to have more Canadian options for frames especially.”

Would ECPs Switch to Canadian Alternatives?

If a product was not manufactured in Canada, would ECPs switch to a Canadian-made alternative (if available)?

  • 53% said YES, they would make an effort to buy Canadian.
  • 44% said MAYBE, depending on price, quality, and availability.
  • Only 2.5% said NO, they would continue buying as usual.

Several ECPs emphasized that Canadian manufacturers need to offer competitive pricing and quality to drive more local purchasing:

“I would hope that if there is a movement towards Canadian ECPs making an effort to purchase Canadian, the industry would provide great quality at good pricing. But we as a group have to make this shift.”

Are Patients Asking About Country of Origin?

One key question was whether patients care about where their eyewear products come from.

  • 15% of ECPs said patients frequently ask about the country of origin.
  • 40% said they are occasionally asked this question.
  • 28% said it is rare, and 17% said they have never been asked.

Although this is not yet a dominant consumer concern, interest appears to be growing:

While many eyewear frames are manufactured in China or other countries, frames that are designed in Canada by Canadian-domiciled companies still contribute significantly to the Canadian economy. These companies drive local employment in design, marketing, distribution, and retail, and often reinvest profits back into the industry.

However, fully designed and manufactured in Canada frames remain uncommon, as most production facilities for acetate and metal frame components are located overseas. Even so, supporting Canadian-designed brands helps sustain innovation and strengthens the domestic optical industry despite the global nature of manufacturing.

 “Since the tariff threats, many patients have asked about country of origin and specifically about Canadian-made products.”

“Although buying Canadian hasn’t been a priority in the past, with the recent climate, it has been brought up more and more. Both patients and staff members want to be consciously buying Canadian.”

ECPs who proactively communicate Canadian-made options noted that patients respond positively:

“I will bring up the Made in Canada products and most patients will appreciate the information and buy Canadian. This has been more pronounced over the past month.”

What Should ECPs Ask Their Suppliers?

With limited transparency around country of origin in the optical industry, Eye Care Professionals (ECPs) can take proactive steps by asking key questions to better understand where their products are coming from.

🔍 For Ophthalmic Lenses:

  • Are the lenses surfaced, coated, or edged in Canada, or fully imported?
  • If so from where?

🛠️ For Finished Jobs from Labs:

  • Where do the lab’s lenses come from?
  • Are coatings, edging services, assembly and Quality Assurance performed in Canada?

👓 For Frames:

  • Are the frames Canadian designed?
  • If the brand is Canadian, are the frames produced in Canada or sourced internationally?

By asking these questions, ECPs can make more informed purchasing decisions and advocate for greater transparency from their suppliers.

“We should all be more mindful of where products are made and be able to speak to that comfortably.”

Would your practice benefit from clearer country-of-origin labeling? Let us know in the comments!

Final Thoughts

This survey confirms that ECPs’ awareness of country of origin is limited, but there is strong preference for Canadian-made products among ECPs—if available at a competitive price and quality.

There is clear interest in greater transparency and a potential market opportunity for Canadian-based value-add in for optical goods and services providers.

Stay Tuned for More Insights!

Editors Note: 
Eye Care Business Canada has done many surveys over the years, rarely to we have such a high percentage of engagement with open comments.  Over 35% of respondents provided comments  – a few of which we are unable to publish!!  Canadian ECPs appear to be passionate about the topic!


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Optometric Practice Management Systems

Understanding State of Practice Management Systems in Canadian Optometry   

In a recent independent survey of 167 Eye Care Professionals (ECPs) across Canada, Eye Care Business Canada asked users of the leading Practice Management Systems (PMS) to rate their awareness of and experience with the leading Canadian PMS brands.

The online study was conducted in February 2025 targeting optometric practice owners, managers, and system users in an optometric practice setting. Respondents were proportionally represented across all regions of Canada, ensuring a broad national perspective. The survey was conducted in English only.

Independent optometric practices represented 87% of all respondents, of which 4% operated in more than five locations.

Among many usage and attitude questions, the survey also measured Net Promoter Score (NPS), a widely used marketing research method to measure client satisfaction with a product or service based on the simple question: “How likely are you to recommend this service to a friend or colleague?”

A positive NPS (above 0) suggests that a system has more loyal advocates than detractors, while a negative NPS (below 0) indicates that dissatisfaction outweighs enthusiasm.

The results were striking: the aggregate NPS for all systems combined was negative 14, signaling widespread dissatisfaction with the software solutions designed to support eye care practices.

The study also explored the key factors influencing PMS selection, providing deeper insight into what optometric professionals value in their software solutions.

A Troubling Industry Trend
Of the ten Practice Management Systems reviewed, only two  had a positive NPS—meaning a majority of their users were satisfied and were more likely to recommend them. The remaining had negative scores, contributing to the overall industry-wide negative 14 NPS.

This finding suggests that most ECPs have some level of dissatisfaction with their PMS software. Given that these systems are integral to managing scheduling, billing, inventory, and patient records, the apparent frustration signals significant gaps in user experience, functionality, or support.

Implications for ECPs
The negative Net Promoter Scores might partly stem from user frustration with learning curves or resistance to switching systems, rather than the actual quality of the software.

Nevertheless, for Optometric Professionals, these results highlight the ongoing struggle to find a reliable, efficient Practice Management System. If the majority of available PMS solutions are receiving negative feedback, it means many practices are either settling for suboptimal systems or constantly searching for better alternatives.

What can ECPs do?

  • Advocate for change: Provide feedback directly to your PMS providers. The more users voice their concerns, the more likely companies are to implement change.
  • Leverage training resources: Some dissatisfaction may stem from underutilization. Ensuring staff are well-trained on system features can improve efficiency.
  • Evaluate alternatives carefully: If your current PMS is hindering practice workflow, assess other options that might better suit your practice’s needs.
  • Engage with peers: Networking with other ECPs can help identify which systems are performing better in real-world settings.

What This Means for PMS Providers?

For developers, managers, and owners of PMS platforms, these results should be a wake-up call. A negative NPS suggests that many users feel their systems fall short of meeting expectations. To improve satisfaction and customer loyalty, PMS providers should focus on:

  1. User Experience & Interface Improvements: Many PMS platforms may feel outdated, clunky, or difficult to navigate. Investing in modern, intuitive user interfaces can significantly enhance satisfaction.
  2. Customization & Flexibility: Practices vary in their needs, and rigid, one-size-fits-all solutions can frustrate users. Providing more customization options can help users tailor the system to their specific workflows.
  3. Integration & Compatibility: ECPs often rely on multiple software tools. Seamless integration with electronic medical records (EMR), insurance providers, diagnostic equipment, and patient communication tools is critical.
  4. Customer Support & Training: Even the best systems can be frustrating if users don’t receive adequate training or timely support. Improving customer service, offering live training, and enhancing self-help resources can help reduce frustration.
  5. Performance & Reliability: System crashes, slow response times, and glitches lead to lost time and productivity. Providers should invest in system stability, faster load times, and mobile-friendly features to enhance efficiency.
  6. Listening to Users: Gathering continuous feedback from users and addressing their concerns can help PMS providers proactively resolve pain points and develop solutions that truly support ECPs.

 The Future of PMS in Eye Care

The overall NPS for Practice Management Systems in Canada signals an industry-wide opportunity for improvement. ECPs need systems that streamline their practice management, not create additional frustration.

PMS providers who take proactive steps to address usability, integration, and customer support could position themselves ahead of the competition —and perhaps even achieve a positive NPS in the future.

As technology continues to evolve, so too should the tools that support modern eye care practices. The question is: which PMS providers will listen and rise to the challenge?

This survey was funded by an unrestricted marketing research grant by OCUCO Canada.


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Buy Canadian

Share your insights in our Optical Industry Survey for a chance to win a $25 e-gift card. 

Canadian consumers are increasingly prioritizing buying Canadian, driven by economic and political factors, including the potential for trade tariffs on Canadian exports. 

But how does this trend impact eye care professionals and their purchasing decisions for ophthalmic lenses, eyewear frames, and finished jobs from optical labs?

EyeCare Business Canada wants to hear from Optometrists, Opticians, and other eye care professionals about their awareness of where their products come from and whether country of origin plays a role in their choices.

This quick 3 minute survey explores:

Awareness—Do you know where your lenses and frames are manufactured?
Buying Behavior—Would Canadian sourcing influence your decisions?
Canadian Value Add—Do you consider products designed or finished in Canada as “Canadian”?
Consumer Trends—Are your patients asking about country of origin?

Your insights will help shape the conversation around Canadian-made optical products.

📢 Take the survey now!  

Your responses are completely anonymous, and as a thank you, participants can opt-in to receive a summary of the results as well as a chance at the $25 gift card. 

 


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NextGenOD podcast

This episode, hosts Dr. Amrit Bilkhu and Alexa Hecht dive deep into the inspiring career journey of Dr. Sandra Chiu, who made the bold transition from corporate optometry to owning and expanding a private practice in a small-town setting. Dr. Chiu’s path offers invaluable insights into embracing change, tackling challenges, and finding professional fulfillment in unexpected places.

Episode Highlights:

  • Corporate to Private Practice: Dr. Chiu shares the pivotal moments that led her to leave a corporate optometry setting and invest in her own practice.
  • Navigating the Pandemic: How COVID-19 reshaped her career perspective and prompted her to make life-changing decisions.
  • Insights on Practice Ownership: From the steep learning curve of optical dispensing to managing staff turnover, Dr. Chiu discusses the highs and lows of becoming a practice owner.
  • Expansion Plans: Get the inside scoop on her upcoming practice renovations, rebranding, and the ambitious goal of managing two locations.
  • Advice for New Grads: Dr. Chiu offers practical tips for managing student loans, evaluating job opportunities, and keeping an open mind about rural optometry.

Listen now to gain valuable insights into whether an independent practice outside the big city could be the right path for your optometry career!

Special Guest:

  • Sandra Chiu, OD, is a NECO graduate and valedictorian of the class of 2014. She currently owns Lake Views Eyecare in Port Elgin, Ontario, where she continues to build a thriving private practice. A passionate mentor, Dr. Chiu actively supports students and new grads, sharing her wisdom and experience in practice ownership. For mentorship opportunities or to connect with Dr. Sandra Chiu, visit her practice’s Instagram: @lakeviewseyecare or email her at info@DrSandraChiu.com.

Your Hosts:

  • Amrit Bilkhu, OD, FAAO, FOVDR
  • Dr. Amrit Bilkhu graduated from the Illinois College of Optometry in 2019 and completed a Vision Therapy & Rehabilitation residency program at UC Berkeley School of Optometry in 2020. She is a fellow of the American Academy of Optometry and the Optometrists in Vision Development and Rehabilitation. Dr. Bilkhu owns her private practice, Northern Sight Optometry, in Vaughan, Ontario. In her spare time, she serves as a board member for Vision Therapy Canada, writes articles for optometry blogs, and shares her knowledge on her professional social media page.
  • Alexa Hecht, OD
  • Dr. Alexa Hecht obtained her Doctor of Optometry from the University of Waterloo in 2021. She currently practices at Bayview Vision in Toronto, Canada, where she enjoys seeing patients of all ages and has a clinical interest in dry eye disease and ocular aesthetics. Dr. Hecht has a significant social media following on Instagram and TikTok, where she aims to educate the public about the importance of eye health and clean beauty habits. She is passionate about inspiring and mentoring the next generation of optometrists.

Future Focus is proudly sponsored by OSI Group.

OSI Group

Future Focus is proudly sponsored by OSI Group—an organization dedicated to helping independent optometrists thrive. Acting as your behind-the-scenes partner, OSI Group provides mentorship, education, enhanced buying power, and opportunities to connect with industry experts and peers. With a nationwide community and innovative initiatives, it equips you with the tools and confidence to stay competitive while maintaining autonomy and prioritizing patient care. Learn how OSI can support your success at www.opto.com.


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NextGenOD podcast

Welcome to this insightful episode of Future Focus, The NextGEN OD, Canada Podcast, where we dive into the often-debated topic of navigating residency in optometry. This episode features a candid conversation with Dr. Jenny Lee, who recently completed a Pediatrics and Vision Therapy residency at the University of Waterloo. Together with your hosts, Dr. Amrit Bilkhu and Alexa Hecht, they explore the journey, challenges, and benefits of taking this specialized path.

Episode Highlights:

  • Why Choose a Residency: Jenny explains her motivation to pursue a residency and how it helped bridge the gap between academic learning and clinical expertise.
  • Evaluating Residency Programs: Tips on selecting the right program based on culture, mentorship, and career goal alignment.
  • Residency vs. Workforce: Jenny discusses the challenges and benefits of doing a residency compared to entering the workforce immediately after graduation.
  • Career Impact: Learn how her residency experience opened doors and shaped her career opportunities in private practice and pediatric vision therapy.
  • Advice for Aspiring Residents: Practical tips on preparing for interviews, networking, and making the most of the residency year.

Listen now to gain valuable insights into whether a residency could be the right path for your optometry career!

Special Guest:

  • Jenny Lee, OD, FAAO
  • Dr. Jenny Lee is a recent graduate of the University of Waterloo’s Pediatrics and Vision Therapy residency program. She earned her FAAO in 2023 and now practices in Vancouver, splitting her time between corporate optometry and a private vision therapy practice. She is passionate about helping students navigate their journey in optometry and welcomes questions via Instagram at @Dr.JennyLee.

Your Hosts:

  • Amrit Bilkhu, OD, FAAO, FOVDR
  • Dr. Amrit Bilkhu graduated from the Illinois College of Optometry in 2019 and completed a Vision Therapy & Rehabilitation residency program at UC Berkeley School of Optometry in 2020. She is a fellow of the American Academy of Optometry and the Optometrists in Vision Development and Rehabilitation. Dr. Bilkhu owns her private practice, Northern Sight Optometry, in Vaughan, Ontario. In her spare time, she serves as a board member for Vision Therapy Canada, writes articles for optometry blogs, and shares her knowledge on her professional social media page.
  • Alexa Hecht, OD
  • Dr. Alexa Hecht obtained her Doctor of Optometry from the University of Waterloo in 2021. She currently practices at Bayview Vision in Toronto, Canada, where she enjoys seeing patients of all ages and has a clinical interest in dry eye disease and ocular aesthetics. Dr. Hecht has a significant social media following on Instagram and TikTok, where she aims to educate the public about the importance of eye health and clean beauty habits. She is passionate about inspiring and mentoring the next generation of optometrists.

Future Focus is proudly sponsored by Eye Recommend.

Eye Recommend - Exclusive SponsorEye Recommend is a dynamic network of independent optometrists dedicated to providing personalized, comprehensive eye care. They offer outstanding career opportunities across various optometry specialties, along with signing bonuses, mentorship programs, and access to exclusive world-class events and education. With a vast network of experts and clinics nationwide, they empower optometry students and recent graduates to build successful and fulfilling careers.


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NextGenOD podcast

In this inspiring episode of the NextGEN OD Podcast, hosts Amrit and Alexa sit down with Dr. Ritesh Patel, a Toronto-based optometrist and industry leader, to discuss the transformative power of mentorship and the journey of building a private practice. With an impressive career that spans the U.S. and Canada, Dr. Patel brings invaluable insights for optometry students and new graduates alike.

Key Highlights:

  • The Importance of Mentorship: Dr. Patel emphasizes how mentorship accelerates professional growth by offering guidance, reducing common missteps, and providing a broader perspective on career development.
  • Qualities of a Great Mentor: Practical advice on identifying mentors who align with your values and goals, ensuring the relationship fosters confidence and empathy.
  • Private Practice Insights: Dr. Patel shares his journey of establishing his own practice, overcoming challenges, and creating a welcoming, patient-centered environment that reflects his personal vision.
  • Building Connections: Tips for students and young optometrists on how to seek out mentorship opportunities through networking at events and conferences.
  • The Role of Fun and Authenticity: From giving patients sour keys to playing eclectic music, Dr. Patel highlights the importance of creating a unique and enjoyable experience for both patients and practitioners.
  • Advice for Aspiring Practice Owners: Encouragement for new graduates to embrace imperfection, leverage mentorship, and take gradual steps toward building a successful private practice.

This episode is a must-listen for anyone navigating the path from optometry student to thriving professional. Tune in now on your favorite podcast platform to hear Dr. Patel’s full story and practical advice!

Your Hosts:

  • Amrit Bilkhu, OD, FAAO, FOVDR
  • Dr. Amrit Bilkhu graduated from the Illinois College of Optometry in 2019 and completed a Vision Therapy & Rehabilitation residency program at UC Berkeley School of Optometry in 2020. She is a fellow of the American Academy of Optometry and the Optometrists in Vision Development and Rehabilitation. Dr. Bilkhu owns her private practice, Northern Sight Optometry, in Vaughan, Ontario. In her spare time, she serves as a board member for Vision Therapy Canada, writes articles for optometry blogs, and shares her knowledge on her professional social media page.
  • Alexa Hecht, OD
  • Dr. Alexa Hecht obtained her Doctor of Optometry from the University of Waterloo in 2021. She currently practices at Bayview Vision in Toronto, Canada, where she enjoys seeing patients of all ages and has a clinical interest in dry eye disease and ocular aesthetics. Dr. Hecht has a significant social media following on Instagram and TikTok, where she aims to educate the public about the importance of eye health and clean beauty habits. She is passionate about inspiring and mentoring the next generation of optometrists.

Future Focus is proudly sponsored by Eye Recommend.

Eye Recommend - Exclusive SponsorEye Recommend is a dynamic network of independent optometrists dedicated to providing personalized, comprehensive eye care. They offer outstanding career opportunities across various optometry specialties, along with signing bonuses, mentorship programs, and access to exclusive world-class events and education. With a vast network of experts and clinics nationwide, they empower optometry students and recent graduates to build successful and fulfilling careers.


Sign up to the NextGEN OD Newsletter to get episode notifications and other updates from NextGEN OD Canada.


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Revenue RX Optical Wins Podcast

By Joseph Mireault
Optical Retail Entrepreneur, Podcast Host, Certified Business Coach

In this episode of Revenue RX: Optical Retail Wins, I explore how simple, grassroots ideas can unlock new opportunities for your business—no complicated SEO, website tricks, or expensive social media campaigns required.

Sure, those digital tools are important, but sometimes the most effective strategies are right in front of us. Innovation isn’t reserved for the tech-savvy; it’s about being curious, thinking differently, and taking the time to notice opportunities around you.

Listen to this episode now

Discovering Opportunities Next Door

One of my favorite lessons in innovation started with a vacant storefront next to my optical shop. For months, the empty space was doing me no favors. But one day, during one of my walkabouts, I stumbled across a nail salon struggling in a nearby, run-down building. They were always busy, fully booked, and operating on a month-to-month lease.

I saw an opportunity. I armed the salon owners with information about the vacant space next to my store, helped them negotiate better terms with the landlord, and within 60 days, they had moved in. This wasn’t just luck—it was a deliberate move to create a synergy between our businesses. Their clientele, mostly women aged 35-65, overlapped perfectly with my customer base.

We took it a step further: I provided the nail salon with discount vouchers to hand out to their customers, encouraging them to visit my optical shop. I also placed signage on the salon’s back entrance, leading to a shared parking lot, with exclusive offers for their clients. This simple partnership brought in new customers without the need for expensive ads—just a bit of legwork and old-school marketing.


Leveraging Hotel Room Directories

Another opportunity came from the two hotels within a block of my store. Hotel directories often feature local business ads and promotions, but none of my competitors had taken advantage of this space. So, I approached the hotels with a proposition: I’d be the exclusive optical business in their directories.

Many hotel guests stay long enough to purchase new eyewear, and for those who didn’t, we offered free shipping. It was a low-effort, high-reward strategy—tapping into a new customer base with minimal expense. Innovation doesn’t need to be groundbreaking; sometimes it’s just about being the first to notice an overlooked opportunity.


Cross-Promotion with Hearing Services

My next big win came from recognizing the connection between vision and hearing. I noticed that many of my older customers could benefit from hearing screenings. Instead of setting up a hearing business myself, I partnered with a local hearing company that needed a place to conduct tests.

We set up a small hearing booth in the back of my store and advertised free screenings on our windows and sidewalk signs. The hearing company paid a monthly fee for the space, and I gained foot traffic from people seeking hearing tests—most of whom also wore glasses. It was a win-win. When the original hearing company pulled out, I quickly partnered with another one, ensuring the continuity of the service.

This collaboration didn’t require hiring new staff or investing in expensive equipment—just a bit of creative thinking. It was about staying in my lane while leveraging partnerships to increase customer visits.


Empowering Customers with a Photo Comparison Studio

One day, I noticed customers taking selfies while trying on frames, but they struggled to compare multiple looks. I invested in a specialized camera system that displayed four images side-by-side, allowing customers to see themselves from different angles. It also featured easy-to-understand content about lens coatings and eye health.

This simple setup, which I called the “studio,” transformed the shopping experience. Customers could sit comfortably, compare their looks, and feel empowered to make informed decisions. This wasn’t just about selling glasses—it was about enhancing trust and building customer confidence. The ROI from this interactive tool was immediate, paying for itself almost daily.


Innovation: A Continuous Process

Innovation isn’t complicated—it’s about trying new things and acting on ideas. It’s not enough to have good ideas; execution is what sets successful businesses apart. Whether it’s moving in a new neighbor, advertising in hotel directories, or partnering with a hearing company, the key is staying curious and open to opportunities.

I learned early on that holding onto ideas without sharing them stifles growth. As a kid, I was told, “He who tells all he knows, knows little.” But I’ve found the opposite to be true—when we share what we know, we create opportunities for others to share with us, and we all benefit.


In this episode of Revenue RX, I remind you that what got you here today won’t get you where you want to go tomorrow. To grow, you need to keep innovating. Innovation isn’t always high-tech; it’s about seeing what’s already around you, reframing problems, and finding solutions in unexpected places.

Tune in to this episode for more insights, and stay tuned for future episodes where I’ll explore the power of trust, communication, and image in driving conversions. Because at the end of the day, innovation is simply doing new things.

Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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NextGenOD podcast

In the second episode of Future Focus: The NextGEN OD Canada Podcast, hosts Amrit and Alexa provide essential guidance for optometry students and new graduates navigating the job application and interview process. Drawing from their personal experiences, they share practical advice to help new optometrists make a lasting impression and secure the right opportunity.

Key Topics Covered:

  • The distinction between resumes and CVs, with tips on crafting a concise, visually appealing, and impactful resume
  • Techniques for showcasing unique clinical skills and making your personality shine through on paper
  • The importance of maintaining a professional LinkedIn profile and utilizing various job boards and association resources for career opportunities
  • Networking strategies, including how to engage with speakers, leverage professional events, and build valuable connections in the optometry field
  • Interview preparation tips: researching clinics, asking insightful questions, and understanding the art of negotiating contracts and compensation
  • The significance of following up with potential employers and assessing the overall fit of a job opportunity

Packed with actionable insights, this episode equips listeners with the confidence and tools needed to excel in their optometry career search. Don’t miss out on this practical guide to acing interviews and making the best career choices in optometry!

Your Hosts:

  • Amrit Bilkhu, OD, FAAO, FOVDR
  • Dr. Amrit Bilkhu graduated from the Illinois College of Optometry in 2019 and completed a Vision Therapy & Rehabilitation residency program at UC Berkeley School of Optometry in 2020. She is a fellow of the American Academy of Optometry and the Optometrists in Vision Development and Rehabilitation. Dr. Bilkhu owns her private practice, Northern Sight Optometry, in Vaughan, Ontario. In her spare time, she serves as a board member for Vision Therapy Canada, writes articles for optometry blogs, and shares her knowledge on her professional social media page.
  • Alexa Hecht, OD
  • Dr. Alexa Hecht obtained her Doctor of Optometry from the University of Waterloo in 2021. She currently practices at Bayview Vision in Toronto, Canada, where she enjoys seeing patients of all ages and has a clinical interest in dry eye disease and ocular aesthetics. Dr. Hecht has a significant social media following on Instagram and TikTok, where she aims to educate the public about the importance of eye health and clean beauty habits. She is passionate about inspiring and mentoring the next generation of optometrists.

Future Focus is proudly sponsored by Eye Recommend.

Eye Recommend - Exclusive SponsorEye Recommend is a dynamic network of independent optometrists dedicated to providing personalized, comprehensive eye care. They offer outstanding career opportunities across various optometry specialties, along with signing bonuses, mentorship programs, and access to exclusive world-class events and education. With a vast network of experts and clinics nationwide, they empower optometry students and recent graduates to build successful and fulfilling careers.


Sign up to the NextGEN OD Newsletter to get episode notifications and other updates from NextGEN OD Canada.


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Revenue RX Optical Wins Podcast

By Joseph Mireault
Optical Retail Entrepreneur, Podcast Host, Certified Business Coach

In this episode of Revenue RX: Optical Retail Wins, I explore how simple, grassroots ideas can unlock new opportunities for your business—no complicated SEO, website tricks, or expensive social media campaigns required.

Sure, those digital tools are important, but sometimes the most effective strategies are right in front of us. Innovation isn’t reserved for the tech-savvy; it’s about being curious, thinking differently, and taking the time to notice opportunities around you.

Listen to this episode now

Discovering Opportunities Next Door

One of my favorite lessons in innovation started with a vacant storefront next to my optical shop. For months, the empty space was doing me no favors. But one day, during one of my walkabouts, I stumbled across a nail salon struggling in a nearby, run-down building. They were always busy, fully booked, and operating on a month-to-month lease.

I saw an opportunity. I armed the salon owners with information about the vacant space next to my store, helped them negotiate better terms with the landlord, and within 60 days, they had moved in. This wasn’t just luck—it was a deliberate move to create a synergy between our businesses. Their clientele, mostly women aged 35-65, overlapped perfectly with my customer base.

We took it a step further: I provided the nail salon with discount vouchers to hand out to their customers, encouraging them to visit my optical shop. I also placed signage on the salon’s back entrance, leading to a shared parking lot, with exclusive offers for their clients. This simple partnership brought in new customers without the need for expensive ads—just a bit of legwork and old-school marketing.


Leveraging Hotel Room Directories

Another opportunity came from the two hotels within a block of my store. Hotel directories often feature local business ads and promotions, but none of my competitors had taken advantage of this space. So, I approached the hotels with a proposition: I’d be the exclusive optical business in their directories.

Many hotel guests stay long enough to purchase new eyewear, and for those who didn’t, we offered free shipping. It was a low-effort, high-reward strategy—tapping into a new customer base with minimal expense. Innovation doesn’t need to be groundbreaking; sometimes it’s just about being the first to notice an overlooked opportunity.


Cross-Promotion with Hearing Services

My next big win came from recognizing the connection between vision and hearing. I noticed that many of my older customers could benefit from hearing screenings. Instead of setting up a hearing business myself, I partnered with a local hearing company that needed a place to conduct tests.

We set up a small hearing booth in the back of my store and advertised free screenings on our windows and sidewalk signs. The hearing company paid a monthly fee for the space, and I gained foot traffic from people seeking hearing tests—most of whom also wore glasses. It was a win-win. When the original hearing company pulled out, I quickly partnered with another one, ensuring the continuity of the service.

This collaboration didn’t require hiring new staff or investing in expensive equipment—just a bit of creative thinking. It was about staying in my lane while leveraging partnerships to increase customer visits.


Empowering Customers with a Photo Comparison Studio

One day, I noticed customers taking selfies while trying on frames, but they struggled to compare multiple looks. I invested in a specialized camera system that displayed four images side-by-side, allowing customers to see themselves from different angles. It also featured easy-to-understand content about lens coatings and eye health.

This simple setup, which I called the “studio,” transformed the shopping experience. Customers could sit comfortably, compare their looks, and feel empowered to make informed decisions. This wasn’t just about selling glasses—it was about enhancing trust and building customer confidence. The ROI from this interactive tool was immediate, paying for itself almost daily.


Innovation: A Continuous Process

Innovation isn’t complicated—it’s about trying new things and acting on ideas. It’s not enough to have good ideas; execution is what sets successful businesses apart. Whether it’s moving in a new neighbor, advertising in hotel directories, or partnering with a hearing company, the key is staying curious and open to opportunities.

I learned early on that holding onto ideas without sharing them stifles growth. As a kid, I was told, “He who tells all he knows, knows little.” But I’ve found the opposite to be true—when we share what we know, we create opportunities for others to share with us, and we all benefit.


In this episode of Revenue RX, I remind you that what got you here today won’t get you where you want to go tomorrow. To grow, you need to keep innovating. Innovation isn’t always high-tech; it’s about seeing what’s already around you, reframing problems, and finding solutions in unexpected places.

Tune in to this episode for more insights, and stay tuned for future episodes where I’ll explore the power of trust, communication, and image in driving conversions. Because at the end of the day, innovation is simply doing new things.

 

 
Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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Revenue RX Optical Wins Podcast

By Joseph Mireault
Optical Retail Entrepreneur, Podcast Host, Certified Business Coach

How do you attract more customers to your optical store? The answer might be right in front of you. In this episode of Revenue RX: Optical Retail Wins, I’m sharing insights from my journey in the optical retail world—and beyond—that helped me uncover hidden opportunities. You don’t need to reinvent the wheel to make a difference in your business.

Sometimes, the smallest changes, if done with intention, can yield the biggest results.

Listen to this episode now

 

When I took over the store, I wasn’t just facing competition—I had eight other optical stores on the same street. Outspending them wasn’t an option, but out-thinking them was.

I wasn’t an optician or an optometrist; I was an entrepreneur, and I knew my first challenge was visibility. One rainy day, a bright yellow DHL truck drove by, and I thought, You can’t miss that thing! That’s when the idea hit me: if the truck can grab attention, why not the store? I got permission from the landlord, bought the paint, and turned the store into a bright yellow beacon.

Innovative (and Cost-effective) Marketing
But I didn’t stop there. I had a yellow Toyota FJ Cruiser at the time, and I figured, why not turn my car into a rolling advertisement? I wrapped it with the store’s name, address, and phone number, and suddenly, my daily commute became a mobile billboard. Every day, as I drove the same route my customers took, I was marketing the business—creating impressions, rain or shine, without lifting a finger.


Foot traffic was another challenge. There was a busy bus stop right outside the store, but it faced away from the building, with people lining up with their backs to me. Across the street were parking meters, and I saw an opportunity. Every morning, I parked my branded yellow SUV at one of those meters.

For just $4 a day, I had a prime advertising spot—right where people waiting for the bus could see it, and directly across from my competitors. It was far cheaper than a bus stop poster, and it gave me visibility all day long.

Even with all these efforts, I quickly learned that just being visible wasn’t enough. One day, I asked a passerby if they knew where the nearest optical store was. They looked confused and said, “No idea.” They had just walked right past my store—past the bright yellow paint, the sandwich board sign, and even a bus stop poster. That’s when I realized I needed something extra, a small touch to tie everything together.


One day, I saw a party nearby with someone carrying a helium balloon, and I thought, That’s it! A balloon catches the eye like nothing else. So I tied a bright balloon to my sandwich board outside the store. The effect was immediate. People who had missed the sign before now noticed it, and once their attention was on the balloon, they saw the board, the yellow store, and everything else. It was all connected. When I asked someone again where the nearest optical store was, they pointed right at my place and said, “It’s the one with the balloon!”


This episode is packed with lessons from moments like these—ways I found to stand out without breaking the bank. I didn’t just rely on paint and balloons. I also built innovative marketing partnerships.

I also learned the value of taking advantage of slow economies. During the recession, other businesses cut back on marketing, but I doubled down.

Running a business isn’t easy, and I know how tempting it can be to get stuck in the day-to-day operations. But I focused on working on my business, leaving my well-trained staff to handle customer care so I could keep coming up with new ways to attract customers. It’s all about staying creative and finding your own “balloon”—that one thing that makes your store stand out and draws people in.

Because what got you here today won’t get you where you want to go tomorrow.

Keep your eyes wide open, stay creative, and remember—innovation is simply doing new things.

 

 
Joseph Mireault

Joseph Mireault

Joseph Mireault, Optical Entrepreneur, Business Coach, and Published Author.

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECPs in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

His insights are shared with optical business owners aspiring for greater success in his new book,  An Entrepreneur’s Eye Care Odyssey: The Path to Optical Retail Success.”  


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Rate:

5 / 5. 1