“With Specsavers taking care of a lot of the background business aspects, I can spend my effort on delivering a good patient experience.” – Dr. Thomas Jay Yung, Optometry Partner
Since graduating from the University of Waterloo in 2019, Dr. Thomas Jay Yung has been practicing optometry full time in Calgary. In 2023, Dr. Yung took the plunge into partnership with Specsavers and clinic ownership. Now that he’s celebrated one year at his clinic located in Specsavers at Marlborough Mall, Dr. Yung shares how he’s finding business ownership and how Specsavers marketing is helping to bring in new patients.
Why did you choose partnership with Specsavers?
When I decided to become an optometrist, I had also decided that I would want to own my own practice as well. After I graduated, I began looking for opportunities to own a clinic but circumstances such as cost, and a lack of good opportunities prevented me from realizing that goal.
I heard about Specsavers from colleagues and co-workers around mid-2022. I decided to look further into partnership because I heard positive feedback from those who were already in the partnership process. When I learned more, it only reinforced the positives I had previously heard. I was convinced by the reasonable $25,000 entrance fee for the amount of help that I would get in starting up the Specsavers store. Not having to worry about those aspects really helped to minimize the stress that comes with opening a new independent clinic.
How’s business at Specsavers Marlborough Mall and your clinic?
So far, so good! I think collaborations with someone like Col. Chris Hadfield are worthwhile since it helps promote the importance of eye health from someone who is highly respected. The best results for my clinic have been from Specsavers’ marketing support prioritizing eye health, eye exams, and OCT messaging. That’s what seems to get people in our clinic. This past August was a record month for us, and it was a combination of reaching our one-year recalls, the summer being a busier time, and the great promotions Specsavers has for eyewear.
We’ve been making our name known throughout the community and have been getting plenty of positive feedback from patients. It’s by the patient experience that I would measure the success of my clinic. Ultimately, the team at Specsavers Marlborough Mall work together so that people can have quality eyecare, which will positively impact their quality of life. So, at the end of the day, if the patient is taken care of, I would call that a success. And judging by the feedback we have received over the past year – I would say that we’ve been very successful.
What’s been a highlight about opening your independent clinic?
Opening up my own clinic means that I’m able to run it the way I’d like to. My focus has always been on the patient experience and being in full control of that means that I have the freedom to do my best in that area.
My favourite part of being an optometrist is that I can make a positive difference in the lives of people every day. Seeing satisfied patients is what makes this job and the schooling I did all worth it. I believe in providing the best clinical care, giving honest recommendations, and doing it all for an affordable cost.
With Specsavers helping with a lot of the background business aspects, I can spend my effort on delivering a good patient experience.
Make the next move in your optometry career
Whether you have an existing business or you’re looking to start out, we have partnership options that could work for you. Our partnership team can tell you how.
Visit specsaverspartnership.ca
