eyecare professionals Archives - Eye Care Business Canada

Partnering for Success: Dr. Theodor Buzea’s Story with Specsavers

Dr. Theodor Buzea always had a clear vision for his future – he wanted to be an optometrist and a business owner. With his path set, he oriented his education towards becoming an optometrist, completing both his undergraduate and optometric degree at the University of Waterloo. After years in the optical industry, Dr. Buzea took the early leap to become an optometry partner with Specsavers. Today, Dr. Buzea has achieved both of his goals and owns an independent clinic located in Specsavers Southcentre in Calgary.

Dr. Theodor Buzea

Q: What inspired you to become a business owner?

I strongly believe that business ownership is one of the best ways to create change in the world. The desire to try and create an amazing work environment where people can come to learn and progress their careers is what inspired me the most, but opening a business holds a certain level of risk. I wanted to get hands-on experience in the field to understand the growth opportunities and needs before jumping into ownership.

Q: What initially drew you into partnership?

Specsavers are pioneers in how they provide eyecare support to optometrists. I really appreciate and value the way they put patients first and how they’ve been able to maintain that throughout the years.

They also hold the same values as I do when it comes to fostering a healthy work environment and making quality eyecare accessible. This encouraged me because I wanted to partner with a company that would help facilitate my goals for both my patients and team.

Dr. Buzea at the opening of his Specsavers store and independent clinic at Southcentre Mall in Calgary, AB.

Q: What has surprised you about partnering with Specsavers?

The sense of community is absolutely amazing. I’ve had the opportunity to meet so many talented individuals and it’s been great to work with like-minded people. Everyone at Specsavers approaches situations with a team mentality, we’re all working towards the same goal to provide great care for our patients and customers. Working with the people here is truly a breath of fresh air.

Q: How have things been going since opening your independent clinic?

We’re happy to see the community appreciating us for being here to help them. I believe that patient volume grows when your end goal is to provide patients with the best care and service possible. We’re seeing exam bookings fill up quickly and we always do our best to help anyone who drops by the clinic. I was very open-minded coming into this and mainly wanted to make a difference in the community.

Search for associate and partnership opportunities at join.specsavers.com/ca.

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Revenue RX: Optical Retail Wins!

Practice, Revenue RX

Optical retail owners looking to enhance their revenue and drive business growth now have a powerful new resource at their disposal.

Revenue RX: Optical Retail Wins is a new podcast designed specifically for eye care professionals (ECPs) who are eager to build their businesses but are unsure where to begin, have exhausted their ideas, or simply lack the time to strategize effectively.

Hosted by Vancouver-based optical entrepreneur and business coach Joseph Mireault, the podcast offers a winning prescription for optical store owners. Each episode delves into actionable insights and fresh ideas aimed at helping ECPs differentiate between working on their business and working in their business—an essential distinction for sustainable success.

The podcast emphasizes that trust is often the biggest expense in business and guides listeners on how to manage it effectively. With a focus on key areas such as time management, team development, financial strategy, and innovative approaches, Revenue RX is poised to become an invaluable tool for those in the optical retail industry.

Joseph Mireault, with his unconventional journey into the optical retail sector, brings a wealth of experience to the table. He shares lessons from his 16 years in the optical industry, along with nearly 35 years of experience across various business ventures, which have collectively prepared him to successfully own and operate profitable optical stores.

Listeners can expect to gain insights into overcoming challenges such as stiff competition, the importance of a customer-centric marketing strategy, and how to achieve real wealth by reclaiming discretionary time.

Future episodes will cover topics like organic revenue growth, innovative marketing opportunities, fostering staff autonomy, and tackling the issue of commoditization within the optical industry.

Tune in every two weeks to Revenue RX: Optical Retail Wins and discover new strategies to transform your optical retail business. This podcast not only promises inspiration but also offers practical advice for those committed to becoming the entrepreneurs they’ve always aspired to be.

Listen to the latest episode of the Revenue RX podcast

The podcast is also featured on Eye Care Business Canada under the practice resources section.

For more information, contact:

Joseph Mireault

www.revenuerx-opticalretailwins.com

1.604.968.6282

jmiro@telus.net

Joseph Mireault

Joseph was the owner and president at Tru-Valu Optical and EyeWorx for 16 years. During his tenure, he consistently generated a sustainable $500K in annual gross revenue from the dispensary.

He now focuses on the Optical industry, and as a serial entrepreneur brings extensive experience from a variety of different ventures.

Joseph is also a Certified FocalPoint Business Coach and looks to work directly with ECP’s in achieving their goals.

Through his current endeavour, the (Revenue RX, Optical Retail Wins podcast) he shares the challenges and solutions of running an Optical business.

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Your Lease Needs a Health Checkup Too!

Practice, Real Estate

What you don’t know about your lease will hurt you. Your patients ought to have a regular eye health examination. Why don’t you have a periodic lease health checkup?

You check to ensure your staff are paid properly, your bank account charges are reasonable, your loan payments are reasonable, and you are not overpaying for equipment and supplies. Why would you not check to make sure you are being treated fairly under your lease?

Believe it.
Each year many tenants unknowingly find themselves in huge lease trouble simply because they didn’t understand what their lease really says. Do you think your landlord is going to call you up and tell you that you are overpaying and write you a check? Not likely.

Lease issues can be ongoing, chronic and expensive “gotcha’s”, which appear in at least 30% of the leases we review. For example, are you overpaying rent?

Typical overpayment of additional rent is $3,000 per year. Tenants pay for items that they didn’t agree to pay for because they don’t check their additional rent statements against their lease.
Time and time again we see base rent payments $1000 or more per month more than is typical for a tenant’s market because tenants don’t understand the realty market or lease negotiation strategy.
Frequently tenants pay more than the lease indicates simply because the lease has been misread. A 200 square foot mathematical error costs a tenant $6,000 each and every year! Latent issues in one form or another appear in almost every lease we review and include a collection of very nasty “traps” which like land mines are set years in advance and surprise tenants at an inopportune time. For example:
Can you assign your lease, or are you “on the hook” long after retirement? Can your landlord terminate the lease instead of agreeing to assignment?• Did you agree to overpay rent at term renewal?
Can your landlord kick you out or move your practice at your expense “out of the blue”?

As you read this, are you thinking “not me?” Baloney.

Very likely your lease DOES contain at least one of the problems indicated above. Administering your lease on a periodic basis will save you thousands of dollars by identifying and enabling you to deal with issues on a proactive basis.

Every lease should be reviewed by a skilled, experienced and capable professional within the first 18 months of the tenancy, and once a year each year thereafter.

The review should take no more than two hours and should identify material issues to be corrected now or at some future point.

JACKIE JOACHIM

Jackie has 30 years of experience in the industry as a former banker and now the Chief Operating Officer of ROI Corporation. Please contact her at Jackie.joachim@roicorp.com or 1-844-764-2020.

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IRIS x Cherry Health – A Partnership with an Eye to the Future

sponsor, Sponsored Posts

At IRIS, our mission is to modernize and personalize communication with Optometrists about our job offers and the many career opportunities available. That’s why we’re proud to announce our partnership with Cherry Health.

What is Cherry Health?

Cherry Health is an innovative network that enables organizations and healthcare professionals to interact for various job opportunities across Canada. Thanks to its Internet platform and smartphone application, Cherry Health is revolutionizing the healthcare job search process.

The Benefits of Cherry Health

By collaborating with Cherry Health, we simplify the search for job offers and replacement positions for Optometrists, ensuring fast and efficient matches. Here’s what Optometrists can benefit from:

Professional Networking: Communicate securely with other healthcare providers across Canada, expanding your professional opportunities.
Flexible Opportunities: Gain access to short- or long-term practice opportunities paid at the level you expect and tailored to your reality and professional and personal aspirations.
Intuitive platform: Take advantage of an easy-to-use interface that displays job openings or replacement opportunities in real-time. Be among the first to know and maximize your career potential by improving access to vision care in high-need areas.

A Step Towards More Effective Communication

This partnership with Cherry Health represents a significant step forward for IRIS towards more effective, personalized and modern communication with Optometrists. By integrating advanced technological solutions, we can better meet the professional needs of our Optometrists while contributing to the improvement of vision care across Canada.

We are convinced that this collaboration will enrich the experience of Optometrists seeking new opportunities and strengthen ties within the healthcare professional community. Join IRIS in this quest for an optimized career and a brighter professional future with Cherry Health.

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Get to Know FYidoctors – Meet Dr. Devin Almond

sponsor, Sponsored Posts

FYidoctors is Canada’s largest network of optometrists. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services.

In this article, we will be getting to know Dr. Devin Almond, Lead Optometrist at the FYidoctors Kelowna Spall Plaza clinic.

Dr Devin Almond, Lead Optometrist at the FYidoctors Kelowna Spall Plaza clinic

Tell us about yourself!

I was introduced to Optometry through my father Dr. Brad Almond. He was an Optometrist in Calgary and Kelowna for many years. I always gravitated towards healthcare and decided to become an Optometrist after job shadowing at a few clinics in Kelowna. I went to Pacific University and graduated in 2014. Upon graduation, I moved back to Kelowna with my wife and opened a cold start practice with my dad in 2014. It was a humbling but invaluable experience building up a patient base from 0 to what it has become today. During the first few years of opening the practice, I locumed at FYidoctors in Penticton, and that was how I became introduced to the FYi organization.

Why did you choose to join FYidoctors?

In 2022, my dad had decided that he wanted to retire so our practice was going through a transition. I had to choose between buying him out, bringing on a partner, or merging with FYi. I chose to merge with FYi because it would allow me to have more work-life balance, reduce the stress associated with running a business by myself, stay competitive against large optometry chains, and still maintain autonomy over my optometric practice. I am very grateful that I made this decision. I believe that FYi is the future of optometrist-owned practices in Canada. With climbing interest rates, excessive amounts of student debt, and rising costs to buy existing practices, I don’t think it’s realistic for many new grads to buy-in to practices anymore. FYi provides a way to not only own shares within a single practice but of the entire company as well. In my opinion, this is a better investment than owning your own practice in this market.

What was it like to switch over to FYi?

Anytime a practice is going through a transition, it is difficult. The staff must learn new processes, new products, new sales techniques, and have more meetings. When transitioning, there will always be some resistance and you can expect it to take around a year before everyone has fully adjusted. FYi has a great management team at Home Office for support to make the transition as easy as possible. After getting through the transition period, I believe my staff is performing at a higher level than before due to the training and support they received from FYi. The best thing about FYi has been the centralized recalls. This has taken the burden off my staff from taking time out of their days to call patients and it has improved our patient retention. We have been getting lots of patients returning to the clinic for their eye exams, some of whom haven’t seen in 4 or 5 years! FYi is also great at ensuring its practices have state-of-the-art technology, which some independent practices may not be able to afford – when our OCT machine went down a few months ago, we received a new one very quickly, which is a powerful benefit of being part of a larger organization.

Overall, I am very grateful to have joined the FYidoctors team. They provided me with competitive compensation and being able to optimize my work-life balance has improved my quality of life. If you’re an optometrist in Canada, definitely consider joining FYi if your practice is going through a transition or you’re looking for a new job.

Looking for career opportunities with FYidoctors?

Contact me at Michelle.Melnyk@fyidoctors.com

Michelle Melnyk

With over a decade of dedicated service, Michelle Melnyk has been proud to have influence across various roles in Talent Aquisition. At FYidoctors, she began as the Optometrist Recruiter for the Ontario region, and soon after, stepped into her current role as Manager of Campus Engagement. Her journey began with a Bachelor of Arts in Psychology from Mount Royal University with a minor in Human Resources, where she developed an understanding of human behavior and organizational dynamics. Beyond her professional endeavors, Michelle is known for her advocacy for work-life balance and her passion for family, plants, and travel. With her background and dedication, Michelle continues to shape the careers of individuals while making meaningful contributions to the field of talent management.

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Vision Entrepreneur by OSI Group: Empowering Independent Optometrists

Jumpstart Your Career: Hands-On Internships

One of the standout features of the Vision Entrepreneur program is its extensive internship placement service. With connections to over 850 independent clinics, the program offers budding optometrists invaluable onsite experience. These internships provide an immersive look into the daily operations of thriving independent practices, delivering insights that textbooks simply can’t offer.

Moreover, Vision Entrepreneur goes beyond the standard approach, matching you with practices and communities that align with your career goals— whether you’re drawn to the buzz of urban clinics or the unique opportunities in rural settings. By working alongside experienced practitioners, you’ll gain a comprehensive understanding of patient care, clinic management, and the business intricacies that come with running a practice.

Your Personal Guide

Through the Professional Maze

Starting your journey in optometry can be daunting. There are regulations to navigate, finances to manage, and patients to attract. Vision Entrepreneur understands these challenges and provides personalized guidance calibrated to your career ambitions. Whether your goal is to join an established clinic as an associate, launch a new practice, or invest in an existing one, our seasoned Practice Advisors offer strategic advice and support. Their wealth of experience helps you sidestep common pitfalls and make savvy decisions about your professional path.

From Dreams to Reality:

Custom Coaching for Entrepreneurs

Ready to take the plunge and start your own practice? Vision Entrepreneur offers a coaching program designed to turn your dreams into reality. This program covers every critical aspect of establishing a practice, from crafting a rock-solid business plan to creating impactful marketing strategies. You’ll benefit from the expertise of a dedicated coaching team, receiving ongoing support that addresses immediate hurdles and long-term objectives. This tailored approach builds your confidence and skills, preparing you to go toe to toe with the complexities of optometry’s business side.

Connect, Collaborate, and Conquer: Join Our Community

Beyond its practical offerings, Vision Entrepreneur fosters a vibrant community of passionate vision care professionals. This network of emerging optometrists is a platform for collaboration, idea sharing, and mutual support. Connections are essential for those just starting out, and Vision Entrepreneur knows this well. While the program provides a wealth of resources and expert advice, it’s the community at its core that drives its success. By nurturing a sense of belonging and shared purpose, Vision Entrepreneur helps you forge relationships and opportunities that last a lifetime.

Shaping the Future of Independent Optometry

In an era where independent optometry practices are becoming increasingly vital to the healthcare landscape, Vision Entrepreneur shines as a beacon of support and innovation. By combining practical experience, expert guidance, and a strong community network, the program empowers aspiring optometrists to achieve their full potential and build thriving independent practices.

Ready to embark on your entrepreneurial journey? Vision Entrepreneur by OSI Group provides the tools, knowledge, and support you need to succeed. Contact Vision Entrepreneur today at entrepreneur@opto.com to unlock your independence and kickstart a successful optometry practice!

visionentrepreneur.ca

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Confronting Patient Fear

Human Resources, Sponsored Posts, Training & Onboarding

Picture this scenario: A brightly lit, sterile-looking waiting room of an optical clinic. The reception desk buzzes with activity as patients come and go. A nervous patient, Emma, sits fidgeting in a chair, leafing through a magazine. She periodically glances at the entrance, her anxiety palpable.

When she checked in, Emma had mentioned to the receptionist “I’ve never been very comfortable with eye exams. The thought of someone poking around my eyes makes me squirm.”

After checking her in, the receptionist instructs her to sit in the waiting area like they would for any other patient and let’s her know someone will be with her shortly. And so here sits Emma, waiting, worrying, and contemplating leaving the office due to her increasing anxiety. At this point, she’s not sure she will be able to make it through the appointment.

Finally, the pre-tester comes to get her, and she makes it through the pretesting and is seen by the optometrist. She doesn’t voice any concerns, even though she has a few, because she has already maxed out her mental bandwidth for managing her own anxiety about this appointment for the day.

Even though she is handed a prescription for some simple anti-fatigue lenses, she quickly pays for her exam and goes home to order online. Emma would describe this experience as “Terrible. I felt a huge lack of empathy from the staff, and no one answered my questions.”

The staff who helped Emma would view this appointment as being a success, because they got her through the whole appointment, and she didn’t vocalize any complaints at the time. Sure, she didn’t purchase anything, but she wasn’t angry, upset, or irate in any way. That’s a win in our books, right?

As eye care professionals, we must remember that fear isn’t always loud. Sometimes it takes the form of quiet and polite.

We focus on the loud individuals; however, we need to keep in mind that there are quiet and reserved patients whose needs can often get missed and overlooked if you don’t have the skills to spot it and take preventative action.

So how can we do this?

We increase our emotional intelligence! Specifically social awareness.

This will change their perspective and can stop those walkouts from buying online!

Cues to watch for:

Body Language:

Tense posture, such as crossed arms or legs.
Fidgeting, such as tapping feet or playing with objects.
Avoiding eye contact or shifting gaze frequently.
Clenched fists or jaw, indicating tension.

Withdrawal or Avoidance:

Attempting to delay or avoid the examination.
Pulling away from the optometrist or medical equipment.
Expressing a desire to leave or reschedule the appointment.

Gestures:

Rubbing or massaging temples or forehead.
Clenching fists or wringing hands.
Restlessness, such as shifting in the seat or pacing.

By attentively observing these social cues, you can start to provide some simple strategies to alleviate the fear, stress, and/or anxiety that your patient is experiencing.

If we think back to Emma’s story, she gave a very direct verbal cue to the receptionist: “I’ve never been very comfortable with eye exams. The thought of someone poking around my eyes makes me squirm.” That was her way of outright telling her “I’m uncomfortable and fearful”.

If the receptionist had picked up on this, she could have done multiple things to help start Emma off on the right foot.

Bonus Tip: Describe the pre-tester to the patient and let the patient know she is very friendly and kind. This helps build Emma’s perception of her interaction with the pre-tester as being a friendly and kind person.

We have can hone our skills to become more aware of these cues in our patients and provide an amazing experience for them. The first step is becoming more aware of those cues and the next step is having clear steps to help guide them through the experience and influence their perception in a positive way.

If you are one of those amazing individuals that can see the values these skills hold, I invite you to visit https://www.emotionalintelligenceconsultinginc.com to increase your social awareness and skills for influencing a patient’s experience from a negative to a positive one.

Jade Bodzasy

Jade Bodzasy, Founder of Emotional Intelligence Consulting Inc., is a dedicated Coach and Consultant for Optometric Practices. Her extensive background includes over 20,000 hours of expertise focused on customer relations, work structure refinement, training method development, and fostering improved work culture within Optometric practices.

Certified in Rational Emotive Behavior Techniques (REBT), Jade possesses a unique skillset that empowers individuals to gain profound insights into the origins of their behaviors, as well as those of others. Leveraging her certification, she equips optometry practices with invaluable resources and expert guidance to establish and sustain a positive, healthful, and productive work environment.

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So, You Want to Own Commercial Real Estate ?

Finance|Wealth, Real Estate, Sponsored Posts

For over a decade, the Canadian real estate market has experienced growth that far surpassed any rational expectations.

In 2023, the reset of interest rates slightly cooled the market’s fervor, yet the core momentum remained unabated.

Currently, the prospect of rising interest rates looms, driven by increases in the Government of Canada’s five-year bond yields—a precursor to changes in the bank’s prime lending rate.

This development casts doubt on the possibility of interest rate relief in the spring or summer of 2024. I could be wrong.

Understand Ownership and Operating Costs

This context underscores the substantial costs of owning and operating commercial real estate for business owners.

While the residential market garners extensive coverage in media, this discussion will focus on the less-discussed commercial occupancy costs. I recently spoke with a Vancouver practitioner who highlighted a modern, high-tech development in an upscale neighborhood.

The going rate for a vacant commercial condominium there is $2,400 per square foot. Consequently, acquiring a 1,000-squarefoot space demands an investment of $2.4 million, excluding closing costs.

This price tag does not cover the additional expenses for leasehold improvements, which could ascend to another $500,000. Moreover, equipping the practice with necessary technology and equipment may require a further six-figure investment.

Hence, the total initial investment for launching a fully operational new practice in a 1,000-square-foot commercial condo in this elite Vancouver area could reach over $3 million.

This figure represents the debt burden from day one. A metaphorical $3 million ribbon-cutting ceremony, indeed. The journey to debt freedom begins thereafter, patient by patient, potentially spanning decades for the ambitious doctor.

To some, this scenario may resemble a perpetual commitment to a financial institution.

Amortized over 20 years
At the current prime interest rate of 7.2%
Monthly payment: $27,557
Total payment over 20 years: $6.6 million
Interest cost alone: $3.1 million!

A Harsh Reality

The financial strain on a young doctor would be immense, with the pressure to generate income being nearly insurmountable. Including wages, supplies, lab fees, and other operational expenses, the breakeven point for such a practice is a minimum of $60,000 per month.

And this calculation hasn’t yet accounted for personal living expenses. Therefore, anticipate an additional $250,000 in line of credit usage within the first year, with potentially more in the second year. In summary, within the initial years, this scenario could see the doctor facing $4 million in debt.

By the third year, with some fortune, they might manage to draw a salary between $50,000 and $80,000, yet still grapple with a $4 million debt and over $25,000 in monthly interest payments.

This is the harsh reality of real estate ownership for a new, state-of-the-art practice occupying 1,000 square feet in downtown Vancouver.

For illustration, consider doubling the space to 2,000 square feet and recalculating the figures—truly startling!

Navigating this level of debt while adhering to ethical standards in practice is a formidable challenge for any doctor.

Do you have a debt repayment story to share?

Contact me at: jackie.joachim@roicorp.com – I might feature your story anonymously and enter you into a draw for a free appraisal.

JACKIE JOACHIM

Jackie has 30 years of experience in the industry as a former banker and now the Chief Operating Officer of ROI Corporation. Please contact her at Jackie.joachim@roicorp.com or 1-844-764-2020.

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Why Toilets Matter: The Unseen Impact on Practice Value

Accounting Basics, Buying-Selling A Practice, Finance|Wealth, Sponsored Posts

Dont flush practice value down the toilet!

While originally spun from the dental world by Tim Brown, President of ROI Corporation, this story resonates just as profoundly within the realm of optometry.

Reflecting on Tim’s eye-opening narrative. “Why Toilets Matter”, it’s clear that the nuances of practice environment extend far beyond mere aesthetics or functionality. They’re crucial to the very valuation of an optometric practice.

Here’s a curious tidbit that Tim shared, illustrating the point perfectly: A dental office in an older medical building introduced door codes for bathroom access, changing them occasionally.

This isn’t just about security or modernization; it’s a testament to how amenities, as mundane as bathroom access, can significantly impact a practice’s perceived value.

Amenities such as these aren’t just physical attributes; they’re reflections of how a practice values its staff, patients, and overall operational ethos. And guess what? This wisdom utterly applicable to the optometry world as well.

Tim draws from a decade of hands-on clinical experience before venturing into the appraisal and valuation arena, He has navigated diverse practice settings, each with its unique challenges and comforts. The conclusion? The quality and availability of facilities like bathrooms genuinely matter.

Imagine the daily grind in an optometry practice – it’s a marathon of mental and physical exertion. From the moment you step through those doors, it’s non-stop. The availability of a private space to catch a moment’s breath between patients isn’t a luxury; it’s a necessity.

Yet, disappointingly, this basic requirement remains elusive in many settings. Consider a working mother returning from parental leave, the absence of a private, comfortable space for necessities like breast milk pumping – relegated instead to a cramped public restroom! Disheartening.

Key Point: Minor Details Impact Practice Value

We’ve witnessed firsthand the discomfort of staff and patients sharing a too-close-for-comfort restroom adjacent to the waiting area. The thought of a healthcare professional emerging from such a space, only to engage closely with a patient, underscores a glaring oversight in hygiene and privacy standards.

The dialogue around these issues isn’t new. These seemingly minor details can profoundly affect the morale of your staff, the satisfaction of your patients, and ultimately, the financial valuation of your practice.

In echoing Tim’s sentiments, it’s clear: The gold standard for any healthcare practice, optometry included, must advocate for private bathroom and a dignified, clean space for staff. Let’s not overlook the basics, for in them lies the foundation of our practice’s value and integrity.

Link to Previous Jackie Joachim Articles,

Link to Tim’s original article.

JACKIE JOACHIM

Jackie has 30 years of experience in the industry as a former banker and now the Chief Operating Officer of ROI Corporation. Please contact her at Jackie.joachim@roicorp.com or 1-844-764-2020.

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Tag: eyecare professionals

Revenue RX: Optical Retail Wins!

Joseph Mireault

Your Lease Needs a Health Checkup Too!

JACKIE JOACHIM

Michelle Melnyk

Vision Entrepreneur by OSI Group: Empowering Independent Optometrists

Jumpstart Your Career: Hands-On Internships

Your Personal Guide

Through the Professional Maze

From Dreams to Reality:

Custom Coaching for Entrepreneurs

Connect, Collaborate, and Conquer: Join Our Community

Shaping the Future of Independent Optometry

Confronting Patient Fear

Cues to watch for:

Body Language:

Withdrawal or Avoidance:

Gestures:

Jade Bodzasy

So, You Want to Own Commercial Real Estate ?

Understand Ownership and Operating Costs

A Harsh Reality

JACKIE JOACHIM

Why Toilets Matter: The Unseen Impact on Practice Value

Key Point: Minor Details Impact Practice Value

JACKIE JOACHIM

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